Support

We’re here to help.

Questions about a payment, your account, or getting set up? Reach us either way below. We reply within one business day, usually much faster.

Email us

For anything, whether or not you have an account yet. Include your business name and, for a payment question, the reference shown on the transaction.

support@batuay.com

Message us from your dashboard

Signed in? Send a message from Support in your dashboard or in the app under Settings. It arrives with your account details attached, so we can look into it straight away.

Open in-app support

Common questions

How long does a payment take?: Local transfers usually land the same business day when a payment is funded before 13:00 Hong Kong time, and within minutes on real time rails such as UK Faster Payments, Singapore FAST and Hong Kong FPS. Canadian EFT and US ACH typically post the next business day. After that cut-off, on weekends and on Hong Kong banking holidays it moves on the next business day. SWIFT takes one to five business days. Every payment passes an automated screening first, and some are held briefly for a manual review.
Where do I find a payment reference?: Open the transaction in your dashboard or the app. The reference is at the bottom of the receipt, with a Copy button.
How long does verification take?: Business verification is usually complete within about a week once every document is in. We email you at each step.
Can I delete my account?: Yes. In the app, go to Settings and choose Delete account below Log out. On the web, it’s under Settings. Records we must keep by law are retained, but no longer tied to a login.